Last Updated: January 2, 2025
1. Introduction
This Privacy Policy describes how Supaclear ("we," "our," or "us") collects, uses, and protects the personal information of our platform users. We are committed to protecting your privacy and ensuring the security of your personal information.
2. Information We Collect
2.1 Personal Information
We collect the following information to provide our services and ensure a quality user experience:
Contact Information
- Name
- Personal email address
- Work email address
- Phone number
- LinkedIn profile URL
Professional Details
- Current organization
- Job role
- Seniority level- Software Product Experience
- Current and previous software products used- Duration of usage
- Level of expertise with specific products
Interaction Data
- Conversation transcripts between users
- Recordings of conversations
- Chat logs and messaging history
2.2 Automatically Collected Information
We may automatically collect certain information when you use our Platform:
- Device information (browser type, IP address)
- Log data
- Cookies and similar tracking technologies
- Usage patterns and preferences
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Core Platform Functionality
- Verifying user identity and expertise
- Matching Buyers with appropriate Peer Guides
- Facilitating communication between users
- Managing user accounts and preferences
- Validating software product expertise
- Providing transcripts and summaries to users for on-demand reference
- Quality assurance and platform integrity through conversation monitoring
- Dispute resolution and user support
3.2 Platform Improvement
- Analyzing usage patterns
- Improving user experience
- Developing new features
- Measuring platform effectiveness
3.3 Communication
- Sending service-related notifications
- Providing customer support
- Sharing platform updates and announcements
- Responding to user inquiries
4. Information Sharing and Disclosure
4.1 Shared with Other Users
- Certain professional information is shared with other platform users to facilitate meaningful connections
- Software expertise information is shared to validate credibility
4.2 Third-Party Service Providers
We may share information with trusted service providers who assist us in:- Platform hosting and maintenance
- Analytics
- Customer support
- Payment processing
4.3 Legal Requirements
We may disclose information:- To comply with legal obligations- To protect our rights and property- To prevent fraud or abuse- In response to valid legal requests
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data storage practices
- Regular security updates
6. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide our services
- Required by law
- Necessary for legitimate business purposes
7. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to certain data processing
- Export your data
- Opt-out of certain communications
8. Children's Privacy
Our Platform is not intended for users under 18 years of age. We do not knowingly collect information from children.
9. International Data Transfers
If we transfer your information across borders, we ensure appropriate safeguards are in place to protect your data.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes through:
- Email notification
- Platform announcement
- Notice on our website
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at: contact@supaclear.com.
12. Additional Rights for Specific Jurisdictions
12.1 European Economic Area (EEA)
If you are in the EEA, you have additional rights under GDPR, including:
- Right to data portability
- Right to restriction of processing
- Right to object to automated decision-making
12.2 California Residents
If you are a California resident, you have additional rights under CCPA/CPRA, including:-
- Right to know what personal information is collected
- Right to know whether personal information is sold or shared
- Right to opt-out of sale or sharing of personal information
